Technical Support is vital to us here at Verisign. When you need to get in touch with us urgently, please do not hesitate to contact us using our 24/7 online customer service.
On this page, you will find the contact details for all of our technical support services. When you have bought a machine from us, we want you to feel happy with your purchase and know that you can reach us.
You can contact us to talk to us about technical support for any of our machines including:
You can also reach out to us about other equipment on this page as well.
How Quickly Will We Respond?
We like to say that we “triage” all of your problems before we get back in touch with you.
Of course, we appreciate that your problem is an issue for you. The aim of our technical support team is always to deal with your problem as quickly as soon as they can.
We would appreciate it if you could give us as much information as possible. Doing so helps us to assess the problem faster.
Also, be aware that there may be a slight time lag. Our machines are sold all over the world. While we have staff available, there are times when the response is slightly slower. But most of the time you can get a fast reply right away.
How Quickly Can We Get Spare Parts To You?
If you need spare parts or new tolling, we will ship as soon as the can. It is a good idea to send a photograph of a component that you may have an issue with within your workshop.
As everything is manufactured in our CNC workshop on our premises, we can get things to you quickly. Most of the time, they will ship to you the same day. We use a courier service which means your piece of tooling or components will be will you quickly.
We Pride Ourselves On Technical Support
Yes, it is true. We really do pride ourselves on our support. Nothing is too much trouble.
We have come to appreciate that our support team is very much the backbone of our business. As you can tell from the top of our screen, we cover different languages. If you need support in your own language, please let us know by indicating your language or flag.
If you are looking for pre-sales information on any of our products, we ask you to send us an email. Our technical support team is dedicated to their function within our company.
Please feel free to get in touch with us to enquire about our products or leave us feedback on a product we have supplied to you.