About Warranty

Comprehensive Equipment Warranty

Varisigns guarantees that all products are qualified and meet the technical indicators that have undergone factory inspection by OQC (factory quality control).

(1) We offer a 2-year warranty on all equipment and machines (excluding consumables).

(2) The buyer has two options (or repair methods): Normal – The buyer returns the defective part, and Varisigns will determine whether to repair or replace it with a new part. Urgent: The buyer purchases a replacement part and returns the defective part simultaneously. Varisigns will identify and decide whether to refund the replacement part. 

(3) Warranty start time: Once such equipment is shipped out.

(4) For maintenance service, please provide the purchase order invoice (indicating the equipment or machine model, name, and date of sale), the equipment or machine serial number, the fault or fault description, and, preferably, attach photos or videos.

(5) The purchase order PI is essential to protect your legitimate rights and interests. Please keep it properly after purchase.

Supplementary Note: The Following Conditions are NOT within the scope of the 2-year Warranty.

(1) Any product or merchandise not sold by Varisigns (Varisigns does not issue model and serial numbers).

(2) Any unauthorized maintenance, use error, damage, negligence, misuse, accident, alteration, modification, or quality problem caused by incorrect installation.

(3) Tearing up or altering the label or serial number of the equipment or machine.

(4) Natural use such as regular consumption or abrasion, wear, or aging of the cover or casing, connector, or unit, etc.

(5) The operating environment (temperature and humidity) does not meet the requirements specified in the instruction manual.

(6) Failures or malfunctions caused by incorrect operation or failure to follow the instructions in the manual or instruction manual.

(7) Parts or software not purchased from Varisigns.

(8) Vulnerable parts or vulnerable parts;

(9) Failure or damage caused by natural disasters or force majeure (such as earthquakes, fires, floods, typhoons, lightning strikes, etc.).

For Receiving Equipment or Machinery:

Usually, we will provide you with pictures of the equipment or machine and its packaging before shipment to prove that such items are intact.

When receiving the goods, if the outer packaging is damaged, please open it first to check whether the contents are damaged. Please do not sign the receipt.

If you find damage, you can refuse to sign and then file a claim with the courier service company. At the same time, please take photos of the damaged packaging and items and contact us (our sales consultant, you know, or send an email to support@varisigns.com). Our staff will assist you in handling such disputes.